You can keep the problem or we can create a solution. Let me help you with the solution.

Resume

Mark Entrekin is a solutions driver and achiever.  He brings tremendous, measurable experience as a positive, innovative, pull up his shirtsleeves, lead to success, solutions driven professional. This includes extensive knowledge in creating climates that increase desire, commitment and motivation to succeed.

His diversified background in professional speaking, coaching, mentoring and program/project/team management brings you an increasingly complex understanding of unique and exciting insights in effective problem solving.  He promotes coordination, planning, scheduling, mitigation, risk management, proposal development and efficient process improvement.  His background and driving attitude gives you results in goal-based successes as he drives this success through Agile and iterative methodologies.

Mark provides excellent coordination with direct issue resolution and outstanding communication skills.  He also builds on strong relationships with officers, peers, subordinates and customers.  He is a fast thinker, great leader, learns quickly and able to expand knowledge with others through the Adult Learning Theory as he successfully exceeds assigned goals through his team.

He has tremendous experience in Agile, ITIL and SDLC methodologies.  Additional abilities include working with customer technology, support requirements, strong communication skills, excellent presentation expertise with solid interpersonal skills for team and client interaction, balancing and prioritizing work that promotes his analytical and problem solving capabilities.

Primary Methodologies / Technologies

Agile Certified Big Data Cloud Integration
Configuration Management Data Integration Management Infrastructure Management
ITIL Foundation Lean Six Sigma trained MS Project / MS Suite
Performance Improvement PMI/PMP candidate Product Owner
Project Management Quality Assurance (QA) Scrum Master
SDLC SharePoint Software Test Management

Current Top Speaking Titles

  • Creating Unity: Ending Hate, Judging and Labeling
  • What is your value in a RIDL affiliation?
  • The 20% Pareto forgot in the 80/20 rule!

 Additional Programs and Skills

Applying True Priorities to Tasks Management and Accountability Project Management
Business Management Success Managing Conflict Program Management
Communication is Key to Achieve Master of Ceremonies Service Presentations
Event Planning Based on Results Negotiation Starting a Business
From Management to Leadership Product Presentations Supervision for Success
Listening to a New Level Professional Speaking Working with Attitudes
Applying True Priorities to Tasks Management and Accountability Project Management

PROFESSIONAL EXPERIENCE / ACCOMPLISHMENTS

CenturyLink contract through TEKsystems, Littleton CO – August 2016 to Current – Sr. Program Manager/Process Analyst/Product Owner

  • Consolidating multiple process models for Global Operations Support to transition customer support
  • Product Owner using CAAC/Rally for Network Assurance automation and improve issue resolution
  • Assist in initiating the corporate mergers, acquisition, internal transitions and product/service delivery
  • Created communication links through the Business Partners to confirm corporate benefits and results
  • Included repair team in improving product delivery and flow to save thousands of dollars per month in current cost
  • Managed meetings and reviews between Executives, Directors, Managers and technical teams
  • Led the development/governance of department wide strategies and ISO for document repositories

Wells Fargo Bank Greenwood Village, CO – February 2016 to May 2016 – Senior Project Manager contract through Apex Systems

  • Application profile history update to provide repeat borrower information for new loan requirements
  • Pre-load table validation enhancements to improve table load processes for improved monitoring
  • Mirrored CARE Tier 2 post implementation ETL migration review and final production deployment

CenturyLink contract through Innovar Group, Littleton, CO
October 2012 through September 2015
Application Project Manager (APM)

  • Manage over 40 telecommunication applications in deployments, developers, PMs and QA/testing
  • Assisting CenturyLink grow into the Agile, Sprint and Iterative project management
  • Excellent experience in managing and working collaboratively with cross functional stakeholders
  • Extensive experience working with onshore and offshore teams enforcing high quality processes

e-Gov Systems, Baton Rouge, LA                                                                               
June 2012 through September 2012
Project Manager/Scrum Master

  • Manage team of C# developers in web-based tax collection solutions for State and Local Agencies
  • Lead in commercial and business tax collections for Alabama, Arizona, Colorado and Louisiana
  • Trained teams in Baton Rouge, LA and Birmingham, AL in Agile Scrum project management
  • Select, install, manage and train with VersionOne Agile Project Management software

Apex Systems, Bay St. Louis, MS                                                                             
February 2012 through May 2012
Project Manager, Stennis Space Center

  • Manage data center project modifications and network services with Government entities
  • Constantly improve the ability to meet commitments and support the business of the datacenter
  • Lead technical network resources to the successful completion of business initiatives

Precision Mechanical Contractors, Inc., Picayune, MS                         
April 2010 through February 2012
Manager – Sales, Service and Business Development

  • Creates and manages long-term relationships including identifying  ongoing revenue opportunities
  • Directs coordination with new and existing vendors, Chambers of Commerce and power companies
  • Negotiates prices, materials, estimates labor, schedules tasks and  manages the service team

Ceridian Corporation, Atlanta, GA         
Nov. 2009 through March 2010
Project Manager, Military One Source Technical Center of Excellence, Ciber, Inc.

  • Created master project plan and schedules for multiple projects utilizing Microsoft Project 2007
  • Led in the initiation of three projects requiring DIACAP to ensure risk management accreditation
  • Projects included Business Intelligence, Customer Portal and Content/Data Management
  • Coached  in the use of Agile (Scrum) methodology with on-site and off-site projects

Innovar Group, Littleton, CO                
August 2008 through July 2009
Business Analyst / Project Manager / Tier-3 Support – United Launch Alliance (ULA)

  • Led the DSS (Decision Support System) Oracle conversion to ULA Data Warehouse (DW)
  • Created Functional Specification/C&A Documentation for merging corporate systems
  • Utilized SAP BI/ECC to convert/consolidate data from Legacy ULA to SAP DW
  • Scheduled priority reporting processes with Legacy Lockheed Martin and Boeing users

Echent Consulting                                                                  
March 2008 through August 2008
Technical Writer/Tester

Agilysys, Inc., Las Vegas, NV                                              
November 2007 through January 2008
Manager, Development Solutions

  • Led, coached and taught the development team in Agile/Scrum methodology with Point of Sale (POS) applications where each system utilized multiple server environments with Agile/Scrum, SharePoint, MS Project, Outlook, IBM hardware, SDLC (Systems Development Life Cycle), MS Framework, embedded testing and scripting languages
  • Opened direct communication with our vendors and customers in understanding, testing and scheduling installations/updates across the United States and Internationally
  • Development Manager for the travel and hospitality industry including hotels, restaurants, casinos and cruise ships with iterative benchmarking for operational performance

DeVry University, Colorado Springs, CO                      
May 2003 through October 2005
Instructor – Adjunct/Part-time – strong emphasis on Adult Learning Theory

  • BUSN-115 – Introduction to Business and Technology
  • BSOP-206 – Operations Management
  • BUSN-460 & CIS433 – Senior Capstone Courses
  • ECOM-210 – Fundamentals of E-Commerce
  • MGMT-303 – Principles of Management
  • SOCS-185 – Essentials of Sociology

Contract Consultant for multiple companies
March 1999 through October 2007
Program Manager

Level 3 Corporation, Broomfield, CO through Harvey Nash, Inc.

  • Completed the Unity Communication Plan that defined all communication media and processes as an overall framework for managing and coordinating the wide variety of infrastructure that, directly or indirectly, provided results in the overall program. Utilized RUP (Rational Unified Process).
  • Led in the modifications to the Program Charter, including all areas of program scope, as the Charter is a critical element in the program process and needs to be the single point of reference
  • The Charter also served as a contract between the sponsors, developers, testers and users stating what will be delivered according to the agreed upon budget, schedule, risks, resources and standards

Current, Inc., Colorado Springs, CO through TekSystems Consulting

  • Assisted the current leadership in developing a Project Management Office by demonstrating the ROI benefits of strong project planning with Agile/Scrum, MS Project 2003, SharePoint and Outlook
  • Implemented the use of Agile/Scrum and Project Management (PMI) standards into the organization
  • Assisted and trained employees and contractors on Project Management and the use of Project 2003

MCI/Verizon Business, Colorado Springs, CO through Comsys Consulting

  • QA Project Manager for Verizon Business Integration Test and Production Parallel utilizing Microsoft Project, Mercury Test Director and Requisite Pro
  • Led the deployment integration team including master projects with over 600 high-level test steps and thousands of detail tasks where I coordinated sub-project testing through the management of 108 different billing (or billing impacted) systems and 15 separate divisions
  • The Production Parallel schedule I created/managed included over 300 summary level steps with over 70 different billing systems and over 15 separate detailed project plans in environment build, planning, testing and execution of a mirrored production process

ECHENT, Consulting, Colorado Springs, CO

  • Consultant to businesses on management, marketing, construction, transportation, internet, E-Commerce, Information Systems (IS) and telecommunication resources
  • Identified and managed accounts in financial planning within the insurance and mortgage brokerage industries by writing and modifying internal processes in sales management and sales reporting
  • Liaison to political Boards in areas that affect City’s, Town’s, County’s and the State in reflection of existing contracts and/or Inter-Governmental Agreements (IGA)

WorldCom, Colorado Springs through COMSYS consulting

  • Project Manager for local and remote test teams in back-to-back (quarterly) Production Parallel test releases with responsibility for all phases of Quality Assurance (QA)
  • Facilitated test management throughout multiple departments and remote organizations utilizing Agile/Scrum, MS Project and MS Outlook
  • Assisted the testing and QA in the 2001.3 release of Managed Services Production Automation (MSPA) with achievements including hands-on testing, leading QA within multiple departments, local and remote, test all modifications within the organization while improving the communication between local and remote entities

Rhythms NetConnections, Inc.

  • Facilitated requirements between network engineers, network operations, product development, QA, training and implementation to streamline production effectiveness
  • Achievements included building communication procedures between departments with technical staff and providing links between isolated areas to increase communication and understanding
  • Integrated full life cycle methodology, reviewed executive level reports with client management

MCI, Colorado Springs, CO                                                
June 1994 through December 1998
Program Manager

  • Led, tested, converted and deployed numerous projects utilizing the SDLC in Benefits, Human Resources and Payroll with American Software International (ASI) applications
  • Interviewed and selected skilled applicants to improve team capabilities and trained employees (permanent and contract) in HR, conversions, leadership, quality assurance and testing processes
  • Integrated the ASI Human Resources Information System (HRIS)  with the existing ASI Payroll system

PROFESSIONAL LEADERSHIP AND AFFILIATIONS

  • Chair, Pikes Peak Regional Transportation Authority (PPRTA) – Citizen’s Advisory Committee 2004/2005
  • Collegiate Advisor – DeVry University, Colorado Springs 2003/2006
  • Colorado Coordinator, The Best Parent is Both Parents, Children’s Rights Council, 2000/2006
  • Commencement Speaker, DeVry University, 2003 Graduating Class
  • Division Director, Foothills, District 26, Toastmasters International, 2015/2016
  • Leadership Program of the Rockies, Graduate, 2013/2014
  • M4 Area Governor, District 26, Toastmasters International, 2014/2015
  • Project Management Institute, 1982 to Current
  • SQuAD (Software Quality Assurance Denver), 1998/2004
  • Steering Committee/Board Member – Pikes Peak Regional Transportation Authority, 2003/2004
  • Vice-Chair, El Paso County Highway and Traffic Commission, 1998/2006

EDUCATION

  • MA/Organizational Management – 1999, University of Phoenix, Colorad Springs, CO
  • BS/Business Information Systems – 1997, University of Phoenix, Colorado Springs, CO
  • Studies in Chemical Engineering / Computer Science, Texas Tech University, Lubbock, TX