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Hello, everyone, and thank you for joining. We are at the achieving unity Success, Formula Podcast.
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As you can see on the screen is your Achieving Unity Guide. So I hope you'll get a copy of it.
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Do you mean tribute to that on the bottom left for the qr code and tell you all about achieving unity And as you're doing that, make sure you give me feedback.
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I want to hear back from you on what Achieving unity is about and how we can use it personally and professionally.
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A lot of people use it thinking It's just a goodie.
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Complimenting everyone, but it's much more than that. And it turns into the professional environment as much as anywhere.
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My blog, the QR code in the bottom right. Please get a scan of that. See the newsletters that I write. Two per month.
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I'd love to have you four articles per month, two newsletters per month.
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I'd love to have your feedback.
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Here we are with the Achieving Unity Success Formula. This is our weekly podcast. It is on every week.
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So please put it on your calendar. Come back each week.
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Ask questions. Bring value to us. Because we appreciate it. This is number 34.
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And we'll be presenting another one next week. And I hope you'll be back with us then also.
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Reality-focused dynamics, success focused solutions, that's our company, reality-focused Dynamics. Creating solutions, one reality at a time. And that's what we have to do. We have to find our realities.
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Because that's how we create our solutions. Our website home, QR codes on the left.
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Take a picture of that. And then our website contact to contact me. If you have questions, ideas, concept.
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Or wanted to schedule coaching. A keynote?
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Give me a shout. Love to hear from you. In reality, Focus Dynamics, we are a proven Compassionate strategy process that turns conflicts into lasting harmony.
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And again, this is at home. At work and in every relationship that matters.
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This is about helping you. Build better communication.
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Better collaboration. Are you frustrated by tension? Or possibly arguments with someone at the office.
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At home, a friend or socially, our seven-step roadmap gives you the tools to move from conflict to collaboration.
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Quickly and confidently. Are you craving a stronger trust?
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And connection? I think we all are. Be able to talk with people more.
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To be more clear. Be more confident. Discover communication tactics that build respect.
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And respect is so important. You hear about the love so much.
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But do they have the respect? And that's what we need to do to help prepare and repair relationships.
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Unify your teams and your families alike. We work to transform that conflict into connection together.
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Achieving unity.
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Unity inspires us in our homes. Unity shapes society.
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And it transforms workplaces. We help you turn frustration into understanding.
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Sometimes we ask ourselves what the frustration?
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And that's what it's all about. A lot of the times when we get off in the distance, we're frustrated about something and we lose track.
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We need to find value in our actions. Instead of reacting in anger.
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And why is that? One of the things that we do is help show you that anger holds no value.
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Anger holds no value. There's no reason to get angry. Have you ever seen someone get angry and you said.
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Wow, I want to be just like them. No, that doesn't happen.
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Anger, A-N-G-E-R, stands for actions not gaining effective results. There are no effective results to anger.
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None. Life happens in every relationship. From personal to professional.
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From parenting time to partnerships They happen in the bedroom. They happen in the boardroom, and in every room in between.
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We show you how to embrace challenges and encourage a more inspired and inclusive future.
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E-i-i. If you go out to my blog, you'll see articles that I have out there.
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Let's talk about EII. Encouragement. Inspiration and inclusion.
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We can do it, all of us working together. One vision, one goal.
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Achieving unity in every area of life.
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Call to action. Let's ditch the drama. Let's get stuff done. We'll show you how to turn your life from a dumpster fire to a well-oiled machine. May not be quite a dumpster fire yet, but let's not let it get there.
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Let's go for that well-oiled machine. Achieving unity is the path to stronger relationships.
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Inspired leadership. And lasting change. Contact us today.
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You go to www.realitypokestdynamics.com. Or 303-362-8733, which is… 303 focused.
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We can be reality focused.
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And our next course is coming up in August. So August 7th. Positive coaching doesn't just solve problems It builds bridges to possibility.
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So come join the course, seven steps to achieving unity success formula.
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Living life fully through present moment awareness. And again, I say this Personally and professionally.
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When we replace that disconnection with empathy. And that frustration with understanding.
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We create space for trust. Collaboration and shared success.
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This is truly how we thrive. Together, achieving unity.
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And again, please put us on your calendar. We have podcasts coming up.
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John Chin, which we'll meet in a second, is awesome. And then we have more people coming.
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Our upcoming podcasts include next week on May 14th. Alan Gatlin.
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Business ethics in a multicultural Environment. Do we see that everywhere now? This world has grown so small multicultural environments.
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Then, Mariana Lead. She'll be here. Me, my brand, and why.
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Who are we? Let's talk about that. She's on 521. Robert Butwin, a close friend of John's and mine.
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Talks about relationships in a virtual world. How much of our life is going virtual?
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John, we'll talk more about that in a second. That'll be on 528.
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Then, starting in June, all four podcasts will be talking about men's.
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Fathers and parenting and how men and fathers have grown in parenting over the years from time when they weren't considered parents or considered fathers. I went through this myself.
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But Michael Olson will talk about some of the things that we've gone through.
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And the silent epidemic. I'll tell you more about that in June 4th.
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Then Sean Yeshner, the widowed parent. How have you been as far as a parent? How about some of your friends, family?
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We'll talk about that a little bit further, go a little bit deeper.
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But then now, the highlight of the day. A friend of mine, we've been together for a long Great personality. A guy who brings a lot of fun.
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A lot of power. Everything we do. And as tough as it can be virtually.
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John shows us how to do it. He's the author of the book, Engaging Virtual Meetings.
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His work has earned him multiple rewards and his more than three hundred thousand clients.
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Across the United States and in countries including Spain. France and Taiwan have experienced breakthrough results.
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He has dozens of certified producers and master ceremonies to help your virtual and hybrid meetings Now, when you meet him.
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You're going to, and you'll meet him in just a second.
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You will encounter a dynamic energetic and effective facilitator who makes friends with everyone.
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He will help you and your team. Become the top 1%.
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At what you do. He is the 25-year chief executive officer of engaging virtual meetings.
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Would you please help me welcome Mr. John Chen?
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Thank you, Mark, for that amazing introduction.
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Hey, John. You're worth it. As I look at you and look at what you do.
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It's impressive, John. You do so much. So many ways that you keep people thinking in the right directions. You're helping us grow in so many ways.
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That it just… builds upon our own communication, our own collaboration And now you're helping us do it in a virtual mode.
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How do you do that?
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Well, got to give a shout out to our good friend, Marty Dickinson of Speaker Speak Live. That's how Mark and I met. We're speakers who care.
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About speaking. But Mark, I'm not just doing it in the virtual world anymore, too. I'm actually live today from Boston, Massachusetts, where I'm just wrapping up a three-day mastermind, producing it hybrid. So there are some people who could not make it here because
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Like you have a storm right now. We had storms in Boston, Massachusetts, and the people who stayed home were able to stay connected to this program by watching it virtually while 60 or so watched it live and in person. So we're doing it in all sorts of different ways, Mark.
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It's amazing. And I just love that we're doing so much.
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And we're going to stay in touch. And one of the examples that I give is just I think two weeks ago First, I was talking with a guy and Rwanda, Africa.
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Yeah.
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Just northwest of him in Africa. Then a call about an hour later I was in… Or was I? Ukraine.
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So I went from two areas in Africa to ukraine all in one morning's time.
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Yes.
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Isn't that almost unbelievable?
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Yeah. Mark. I know, Mark, it's like Star Trek, like beam me up, Scotty, like to go to certain places. My favorite, too, is over the pandemic is that I've met people in all different states, you know, Florida, California, Colorado, and Georgia, but Georgia, not the state.
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Right.
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Mark, Georgia, the country. And so that's the great things i think now in ways that we can make the world smaller by using virtual and what it's really, really good at.
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And as you say that, I know there's a lot of question about people from other parts of the country or parts of the world that are taking jobs and things like that and i'm thinking No, it's an opportunity for us to learn from each other
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And building each other's jobs. And help us grow more.
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Right?
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Yeah, I think one of the greatest things, so I'm a parent too. You're talking about single parenting. I'm the dad of three kids. And I think one of the most important things for those who are parents who might be listening to this is to travel internationally when we can. Like right now we can. And when you travel internationally, I think that you experience other cultures and more importantly.
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Your kids only know one way of being, which is how you're living in your state or your city or whatever.
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When they go somewhere else. Even if they say nothing, they learn so much from the immersive part and saying.
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Oh, my life here is different. And they can make their own conclusions whether or not they think life here is better or worse. But I think that international travel is so important. Even if you do it virtually, Mark.
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I'm with you. I am so with you. Now, I just started international travel I grew up that culture that we talk about.
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And a family that didn't travel. When I was from the time i was can remember the time I was 18 years old And going to college, we never did that.
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So in the last 20 years. 20 years. That's when I started traveling.
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To France and Italy. Mexico and there's anywhere i can go And it's amazing what we can learn from other people. I spent the winter in Mexico in 22, 23.
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Yeah.
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Sorry. It just… just the whole winter.
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Yeah.
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From October through April. It was beautiful to meet the people and learn from the people.
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It's an amazing process, amazing way to build that knowledge. And if you can take the kids young, like you're talking about john They learn so much more. And doesn't that also give them a foundation about learning to travel?
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And being more open with others.
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Well, you know, virtual is kind of like that, Mark, too. Virtual is kind of like traveling to another country you know there's a While we all might speak a language, say English here or whatever it is, is that Virtual is just different enough that it has its own culture. We were talking pre-show about, you know, you're on mute became
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Part of the virtual culture And so there are lots of different things around that where I think that, again, learning how to exist and Learn the cultures of another place and learn how to be accepted there or accepting there, I think it's something. And I think Mark and I have chatted a lot on Speaker Speed Live.
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You know, saying, can we just all get along, right? It sounds so simple.
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And it is simple, though. Isn't that one of the things that, or what I bring out? Isn't that the thing that we learn for it to be difficult, I was talking to a person on LinkedIn just this past week
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They just found something negative right away. And I sent him one of my paragraphs and talked about Isn't it easy to find something wrong?
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But yet better to find something of value? Don't we all grow further?
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More positively with that kind of foundation to work from?
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Yeah, and you have a choice, right? You have a choice. We just produced this other program so mark uh I'm Chinese American. I'm third generation. We just celebrated Asian Pacific Islander Heritage Month, and I was the co-emcee for a six-hour program
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And the person running the sound mixing board was a little bit of a negative Nelly, Mark. It didn't matter what we said or what we did. It's like, that's impossible. No, you can't do that. Don't touch my board.
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It's just, here we are trying to celebrate, you know, like there are 17 different acts. People come in in in cultural clothing and they share in cultures and they're sharing dance, they're sharing lots of these other things.
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And it does, though, it takes a big team to make that all happen Our sound team was not quite on track at the beginning of the show, Mark.
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I can imagine. As you talk about that, as you talk about virtual For those in the audience that are meeting you for the first time.
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Yes.
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Can you quickly kind of describe What is it that you do?
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Yeah, it's a little bit like that. It's like other parents. When you're a meeting planner and all your parents think you do is plan parties and that is like not the definition.
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So what I do is I plan, produce. Speak at an mc speak At virtual hybrid and in-person meetings. So what does it mean to plan and produce something? So one of the examples Mark wanted to ask me about is that
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I produce one of the only, it was the A 1,200 person virtual conference, it was the only conference in the training industry that was 100% live.
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And so as you can tell, my book is called Engaging Virtual Meetings and When this company who for the first time in 40 plus years of history says.
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We have to run a virtual conference. We really don't have a choice. It was like 2021.
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They called me and they said, who else are we going to ask? We're going to ask John Chen because I've been professing about this virtual stuff for almost 38 total years since I started, Mark.
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And so they knew I was good at it. And so when I got in.
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I mean, they'd said, you know, what are some of the guidelines? And my first one was like, number one, do you want it to be engaging? And they said, yes. And I said, it has to be 100% live.
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And so, you know, a lot of places were using pre-recorded trainings Like, you know, we have a conference and now Mark is going to talk to you for 45 minutes on a prerecorded video.
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That's not going to be as engaging as when you can interact with Mark like this. Mark and I are talking. He can ask me. He can ask me a question. The program could be different because I'm here with Mark.
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So that's why I said it had to be 100% live.
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And so in planning that. First, that's this planning and saying, what do we want to design to do? And then now, how are we actually going to do it?
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And in this conference, Mark, because it was so big, it was literally 1,200 people online at one time.
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1,200 people. That's a lot.
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It's a lot. It's a lot. We had up to 200 people helping the 1,200.
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So I was able to train a number of people when nobody knew these roles, but they became ambassadors and their whole job was to make sure in either private chat or interact with attendees of this conference to make sure they're having a good time.
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Exactly.
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That they're achieving their educational needs. And so that was the other secret How do you form a team that makes it welcoming for the people. And again, now you have to think about what it was like in 2021 to attend a virtual conference, most of us as attendees
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Didn't know what to do. Like, Merck probably knows what to do if he goes to an in-person conference. He's going to show up. He's going to get coffee. He's going to meet some people. But in a virtual conference, nobody knew what to do. And so we just wanted to make it the most welcoming environment that we could. And the real key here is that somebody came back and said.
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One of the keynote speakers is, Mark, do you remember the movie? Now, Mark says he doesn't watch a lot of movies, but do you remember a book or a movie called Eat, Pray, Love?
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Yes.
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Elizabeth Gilbert. So Elizabeth Gilbert, the reason why this is important, because she wrote this book and 16 million people bought her book. And she finally gets to keynote this conference. She keynotes it in virtual.
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And she's so good, Mark, that somebody 38 minutes into her keynote says, I feel like I'm having a one-on-one conversation At an Italian cafe.
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With Elizabeth Gilbert. And Mark, I turn my head and I look at the participant list There are 650 people live right now.
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Wow.
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And I'm like, how does she do that? How did she make someone feel like that over this type of virtual connection when everyone says they feel so disconnected.
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So those are some of the things that I do is to create the environment for this, produce it in such a way that you, the attendees, have such a, you know, still can have a life-changing or educational experience all from the seat of your home.
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And that is so exciting too, John, because like what she said she did But she was able to take a situation where she was able to They're in their theoretical world.
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Their circle. She brought them out of it.
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Yes. Yeah.
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She was able to make them part of part of that event.
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Part of the engagement.
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Well, I think, Mark, too. When we talk about cultures, right? One of the things I think that is so important that you and I as humans are designed to connect.
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And so, you know, if it's this virtual connection, there are ways for you and I to connect. Like we connected over Marty's program and other types of things.
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It's not just in person. And so we're designed to connect. And I think that's important because That's what allows people to make this kind of connection over whatever technology or vehicle or things that we have. It's just our form of human communication and our desire as humans to connect.
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And that's one of the things that I talk about. And we don't have enough time today to go to it.
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Yeah.
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In too much depth. But there's a lot of people who are still They may have been around computers now 20 plus years, but there's still a little bit nervous about speaking online or being online or like us having our picture online
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That's not 100%. And I would even say 50-50. For people who can do that.
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So that fear for a lot of them, and again, I talk about fear being false evidence about reality.
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But it's still a fear for a lot of people. So for anyone Including yourself, the great job that you do.
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To bring people into this environment. And help them feel comfortable.
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Well, one of the top things I can say And part of what I do as a producer or a speaker or an MC is something I'm actually building inside of this box ever since we met, Mark.
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And I don't know if you have you ever heard of this research by Google called Aristotle? Have you heard of this?
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Not yet. I'll look it up.
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Aristotle's Project Aristotle is that they invested 18 months of research into finding what was in common with their highest performing teams.
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These teams are radically different too. Some are structured. They make deadlines. They ship on time. The other ones are wild. They're weird. They're crazy, and they ship a miracle.
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And they said, what are these two teams have in common?
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And is it like, is it the money we pay them? Is it the leader? Is it the structure of the team? Is it the building? It turns out It's none of those, Mark.
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There are five things. You can read the report, but I'll just tell you the number one at the top is psychological safety.
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Psychological safety defined as I feel safe taking a risk in front of you or my team.
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And that's, I think, one of the most important things that we can do as people as convening any kind of meeting, whether it's in hybrid or virtual.
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And that is so true. And those come out in so many areas.
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That that psychological safety, even back from freud That is one of the biggest satisfaction comfort level moments.
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That we have is when we feel safe. So that's a great point. But let me ask you something, John.
00:23:31.000 --> 00:23:32.000
Yeah.
00:23:32.000 --> 00:23:44.000
As you mentioned, when 38 years you were doing this Long before Zoom was even in any kind of… In one's imagination I mean, I was working in IT back then. We were just sending data.
00:23:44.000 --> 00:23:48.000
There's data back and forth across There was some virtual, but it was limited.
00:23:48.000 --> 00:23:49.000
How did your journey into this virtual engagement.
00:23:49.000 --> 00:23:53.000
Yes.
00:23:53.000 --> 00:23:55.000
But yeah.
00:23:55.000 --> 00:24:12.000
Well, I think it started as early as college. And I thought one of the cool moments I still remember to this day is that, you know, as a college student, you don't have very little access to your professors. Like I went to UC Santa Barbara. This is a big college, 18,000
00:24:12.000 --> 00:24:21.000
Undergraduates. By the advent of email, right? Email is such an important communication vehicle, right? We're still using email today.
00:24:21.000 --> 00:24:28.000
That I sent an email to my professor and he answered it in under 60 seconds.
00:24:28.000 --> 00:24:40.000
And it just dawned on me like, this is a really powerful communication mechanism because I can't meet him in person It's too difficult, but he just gave me a reply in 60 seconds and he's a very important person.
00:24:40.000 --> 00:24:48.000
You know, I thought that was the beginnings of it. So I studied virtual communication or all communications over at lots of different vehicles.
00:24:48.000 --> 00:24:54.000
And we discovered basically we started experimenting with virtual team building.
00:24:54.000 --> 00:25:08.000
Over email, over webinars, over audio, all sorts of things. And so we found out what was right over those 38 years. But the funny part is this, Mark, as business people Nobody would buy it.
00:25:08.000 --> 00:25:23.000
It's kind of got a problem as a business case, right? Nobody would buy it. Even though people are like outsourcing to India or other countries and and We told them you're going to have problems when you have these new cultures come in and work on your business.
00:25:23.000 --> 00:25:33.000
It wasn't just enough to write a check and get cost savings, but nobody believed us.
00:25:33.000 --> 00:25:34.000
Right.
00:25:34.000 --> 00:25:40.000
Until, of course, our good friend the pandemic So March of 2020 I actually have a thriving team building business where I'm doing about 160 in-person events a year.
00:25:40.000 --> 00:25:55.000
And all of that ended in March of 2020. So I'm sitting around my office. I don't make vaccines. Well, actually, one of my strategies go back And look at the past. And I dug out all this information about virtual team building and communication.
00:25:55.000 --> 00:26:04.000
And I put a class. I said, I don't make vaccines, but I do know how to make your virtual meeting better. And everybody was getting on virtual meetings. So I put a class on Eventbrite.
00:26:04.000 --> 00:26:05.000
And over 5,000 people I took that class, Mark.
00:26:05.000 --> 00:26:09.000
Good thinking.
00:26:09.000 --> 00:26:16.000
5,000. So my publisher, John Wiley and Sons, come back and they said, hey, do you want to write your second book? And I said, sure.
00:26:16.000 --> 00:26:20.000
And Mark, you're going to love this. In what I feel is the cruelest joke.
00:26:20.000 --> 00:26:31.000
That my publisher, I felt played on me they go Hey, John, we don't know how long this coronavirus thing is going to last. Can you rush the book?
00:26:31.000 --> 00:26:41.000
I could have had five years, right? Mark, like I heard from somebody, they tested positive last week.
00:26:41.000 --> 00:26:42.000
Wow. Nine weeks.
00:26:42.000 --> 00:26:49.000
But instead, I wrote the book, Mark, in nine weeks. 60,000 words, right? And Mark, there's no AI, there's only ji do you know what JI is?
00:26:49.000 --> 00:26:50.000
John's intelligence?
00:26:50.000 --> 00:26:56.000
There you go. That's right. I wrote all those words. There was no AI to do that. I had to do that.
00:26:56.000 --> 00:27:07.000
So I wrote it all in nine weeks. October 2020, the book publishes and hits the number one amazon list And I've sold 22,000 copies since then.
00:27:07.000 --> 00:27:08.000
Congratulations.
00:27:08.000 --> 00:27:22.000
And thank you. And most of all, I changed my entire business in under a year, Mark, to do this instead. So I plan, produce, speak at and mc virtual and then I went back to hybrid and now I'm back to in-person meetings because
00:27:22.000 --> 00:27:31.000
The core word is engaging. As speakers too, right, Mark, everyone says, I want to hire an engaging speaker. And they're like, what does that mean?
00:27:31.000 --> 00:27:50.000
And so I've just studied everything. Especially in the virtual environment saying What do I have to do to be engaging? What do I have to do to make sure that this virtual audience can really participate and gain something Despite them being from around the world and hanging around on the couch.
00:27:50.000 --> 00:27:51.000
Yeah. Yes. Yes.
00:27:51.000 --> 00:28:07.000
And feeling comfortable as they engage. As part of the engagement that they're comfortable back to that safety Back to that ability to feel part of that to be engaged Because sometimes we're engaged in a football game on TV, but we're not really a part of it.
00:28:07.000 --> 00:28:08.000
Yeah, yeah.
00:28:08.000 --> 00:28:17.000
But in these situations, we want people holding that mouse. I want people touching that screen. We want them to be truly engaged.
00:28:17.000 --> 00:28:23.000
And what we're doing in And if they're feeling as part of the program.
00:28:23.000 --> 00:28:36.000
And when you're engaged, ideally you learn, right? So like if you went to march program You would learn how to get a solution or gain success. You come to my program, you know.
00:28:36.000 --> 00:28:42.000
We have people sometimes that tell the ability to have a story that draws you in. So in this program, actually, Mark.
00:28:42.000 --> 00:28:46.000
Have you ever heard of something called charity water?
00:28:46.000 --> 00:28:51.000
Charity waters i don't think so. It sounds familiar, but I'm not sure I would have heard that.
00:28:51.000 --> 00:28:56.000
So I'll tell the shortest version, but this guy used to be like a Las Vegas club promoter.
00:28:56.000 --> 00:29:04.000
So his life used to be like drugs and alcohol and everything. And one day he woke up and says, my life is meaningless.
00:29:04.000 --> 00:29:15.000
So he goes out and he sells all this stuff and goes and takes a lot of his money and starts building, helping communities around the world, including building water wells, clean water.
00:29:15.000 --> 00:29:16.000
And now he's one of the largest water charities in the world. And the reason why I'm telling you this.
00:29:16.000 --> 00:29:21.000
Okay.
00:29:21.000 --> 00:29:34.000
The way he told this story of transformation was so engaging that many people in the audience said, I want to commit to help build you a well, which costs about $10,000.
00:29:34.000 --> 00:29:35.000
Wow.
00:29:35.000 --> 00:29:44.000
And that's, I think, that's the key of engaging is when Humans, we want to be engaged too, right? We want to connect and then we want to be engaged. We want to be inspired.
00:29:44.000 --> 00:29:50.000
Well, that's one of the things that I help work on is because there's a lot of people want to do things.
00:29:50.000 --> 00:29:59.000
But they're not engaging. I mean, they're wanting to be there. But while they're doing that, they're multitasking they're not being part of it. They're not truly engaged.
00:29:59.000 --> 00:30:06.000
But what I'm hearing you talk about, John, are people who come in they're engaged. We think about it. I want to invest $10,000 in it.
00:30:06.000 --> 00:30:14.000
And maybe it doesn't have to be 10,000, but of course, sometimes it could be 100,000. But for someone to invest a committed timeframe to commit $100, $1,000.
00:30:14.000 --> 00:30:18.000
Yeah. Yeah.
00:30:18.000 --> 00:30:21.000
But what I'm hearing you talk about, they're going to this meeting.
00:30:21.000 --> 00:30:27.000
The water and the charity and want to become part of that.
00:30:27.000 --> 00:30:29.000
Not just go to the party afterwards. They want to be part of the process.
00:30:29.000 --> 00:30:39.000
All right. Yeah. And so, Mark, one of the greatest ideas that came out of it, he said that came out in the last two years, people are giving up their birthday.
00:30:39.000 --> 00:30:46.000
So there was a kid who was 11 years old and says, I'm going to give up. Don't buy me any gifts.
00:30:46.000 --> 00:31:05.000
Donate $11 and they're raising like $3,000 to $5,000 and donate to this And also kind of going viral at the, you know, they posted on social media. So, you know, really cool inspiring simple ideas that can be that you can be executed by you and i think
00:31:05.000 --> 00:31:14.000
That's one of the greatest things around creating solutions is creating solutions Instead of making it easier to procrastinate, right?
00:31:14.000 --> 00:31:16.000
Make it easier to make an action. Yeah, to achieve.
00:31:16.000 --> 00:31:26.000
Achieve. It is. And that's… a struggle. It's a challenge for a lot of people.
00:31:26.000 --> 00:31:27.000
Yeah.
00:31:27.000 --> 00:31:32.000
Because again, as we're talking about now to be on and in and with.
00:31:32.000 --> 00:31:37.000
And be part of an engaging virtual event is still a challenge.
00:31:37.000 --> 00:31:48.000
A lot of people. And for them to be part of that is also a challenge. Just the things that you're talking about john it's easy for a lot of us.
00:31:48.000 --> 00:31:50.000
To think about it because we're in it all the time.
00:31:50.000 --> 00:31:51.000
Yeah.
00:31:51.000 --> 00:32:07.000
But there's still a lot of distance. For many, many people Because they're not quite sure how to handle it and how to handle it if they were to win something Physical, theoretical, imaginary?
00:32:07.000 --> 00:32:20.000
They still wouldn't be able to handle it. I would not know how to be able to handle that event. So what you're doing, again, the virtual side I think it's opening up a lot of eyes.
00:32:20.000 --> 00:32:38.000
To what we're doing going forward. Because this is a way for people to be able to Except… what i call reality and one of my domains is reality focused to be in reality and what we're doing And being part of it without having to be in a room
00:32:38.000 --> 00:32:43.000
A large room with a lot of people where they might feel uncomfortable. Am I making sense?
00:32:43.000 --> 00:33:02.000
Right. Yeah, again, virtual gives us opportunity to connect to virtually anybody around the world. And I think that's one of the important parts. But even in hybrid, I think that let's say, all right, Mark is keynoting and he's teaching, right? He can…
00:33:02.000 --> 00:33:09.000
I work with a lot of people They're like, why should I go hybrid? And it says you can have the energy of that in person.
00:33:09.000 --> 00:33:14.000
Which some of us miss, some people like. With the reach of virtual.
00:33:14.000 --> 00:33:30.000
And so we have set up these other very unique, very high-tech formats where people can present and sometimes they feel as the virtual attendees have as good as and sometimes a better experience Then the in-person people.
00:33:30.000 --> 00:33:38.000
But you can extend the reach. There are many events where we can increase the audience by 50 to 100% or sometimes even more.
00:33:38.000 --> 00:33:43.000
Because they're virtual and you can also offer it at a price point that's usually a fraction.
00:33:43.000 --> 00:33:55.000
Right now, Mark, I'm sitting in a hotel that charges for food and beverage and all the other things. And by the time you add up hotel rooms and an air flight and then the room and then the food and beverage.
00:33:55.000 --> 00:33:56.000
It does.
00:33:56.000 --> 00:34:14.000
It costs a lot to hold a meeting. And now with, you know, let's pretend like it's a Zoom account or whatever, that's a fraction, I think, of the cost. And This is the number one thing too, Mark. You and I, I talked to a lot of speakers. A lot of new speakers say, what's your best advice for me? And my number one advice is get on stages.
00:34:14.000 --> 00:34:25.000
And if you can't get on the stage, invent one. And this is like one of the best ones. A virtual stage is one of the best stages you can invent because you're totally in control. Just invite some of your friends in.
00:34:25.000 --> 00:34:31.000
You get a chance to get a chance speak to them and work with them, learn from it.
00:34:31.000 --> 00:34:43.000
And we'll do that. And so that's actually, Mark, what happened was When that class was going on, Eventbrite, that Eventbrite class I talked about in 2000, I did that class every weekday at noon.
00:34:43.000 --> 00:34:50.000
So I had about 400 iterations of that class before the demand for it started to finally die down.
00:34:50.000 --> 00:34:51.000
Excellent.
00:34:51.000 --> 00:35:00.000
But I ran that class. If you get 400 reps on a stage, even if I suck, Mark, I'm eventually going to get good. What I love to tell people, Mark, you'll love this part.
00:35:00.000 --> 00:35:01.000
Okay.
00:35:01.000 --> 00:35:08.000
It took me 17 times, right? 17 times to finally get that class to end on time.
00:35:08.000 --> 00:35:11.000
Because I had too much content, right? A common speaker problem.
00:35:11.000 --> 00:35:23.000
And so what I'm just trying to say is I just spent a lot of work refining that class until I get so much done in 60 minutes that people can't believe that that was only 60 minutes.
00:35:23.000 --> 00:35:27.000
But that's one of the things right there. And John, I think you said so much.
00:35:27.000 --> 00:35:31.000
That you did this seven times. Times.
00:35:31.000 --> 00:35:46.000
Before you got it right. And just that ability for you to go at it 17 times knowing at least having a pretty good idea that you're going to go long, that you're going to have to cut it short at the end somehow.
00:35:46.000 --> 00:35:49.000
But you kept going. That is all about.
00:35:49.000 --> 00:35:51.000
Yeah.
00:35:51.000 --> 00:35:57.000
Being successful that that's That's awesome that you did that, but I can see that in you.
00:35:57.000 --> 00:36:03.000
It's so easy. So easy. I like to go back, if you don't mind me changing the subject quickly.
00:36:03.000 --> 00:36:05.000
Sure.
00:36:05.000 --> 00:36:12.000
That training conference, that 100% live training conference, I think you said 12 hundred people.
00:36:12.000 --> 00:36:13.000
What does it take? Behind the scenes.
00:36:13.000 --> 00:36:16.000
Yeah.
00:36:16.000 --> 00:36:18.000
To do something like that.
00:36:18.000 --> 00:36:28.000
So here's the structure of the conference, right? There are a number of, of course, keynotes, which is everybody.
00:36:28.000 --> 00:36:34.000
Jimmy.
00:36:34.000 --> 00:36:35.000
And each one. Mm-hmm.
00:36:35.000 --> 00:36:44.000
But there also were eight simultaneous breakout sessions, Mark. And so, you know, they have these breakout sessions where, you know, 100 or so attend these breakouts Yeah, every single one. And so what we did is one is you create a structure saying, okay, here are the keynotes, here are the breakouts, here are all these speakers.
00:36:44.000 --> 00:36:53.000
The company luckily chose most of the speakers. But what I did is I actually had eight trained producers with me.
00:36:53.000 --> 00:37:02.000
So I was the lead producer for the keynote rooms. I had eight people producing the breakout rooms. I also had the ability. So Mark, we were talking about my setup at home.
00:37:02.000 --> 00:37:09.000
I have 17 screens available to me. So I was actually in all eight breakout rooms at the same time, Mark.
00:37:09.000 --> 00:37:18.000
And so if one of them had a problem, I would get a message And I could actually pick up the headphones for that breakout room, go in there and fix it immediately.
00:37:18.000 --> 00:37:21.000
And so those are some of the things that we were doing.
00:37:21.000 --> 00:37:27.000
Around that. The next key was that Once we had all the producers.
00:37:27.000 --> 00:37:33.000
One of the key secrets is every single speaker got a rehearsal?
00:37:33.000 --> 00:37:50.000
A rehearsal, right? Say it again, rehearsal because it is so important Mark, the statistics for like this, like holding an online webinar was as high as 90% of the people said that the first time they had actually been on the platform was when they were presenting.
00:37:50.000 --> 00:37:55.000
And that's when they have a problem. I can't share my screen. My mic doesn't work. My camera doesn't work.
00:37:55.000 --> 00:38:02.000
So the rehearsals are so important because the producer and the speaker are a team. They have to work together.
00:38:02.000 --> 00:38:03.000
They do. That's so true.
00:38:03.000 --> 00:38:13.000
And so the speaker Yeah. And again, where's a producer on this call? We want to say hi to Renee, right? So in this case, the producer is taking care of all the behind the scene things.
00:38:13.000 --> 00:38:26.000
So Mark just has to focus on me. Or my guess inside of here. And so rehearsals were so important because they were able to work out this conversation Also, the other part too, right? Were the humans designed to connect
00:38:26.000 --> 00:38:28.000
The two had to meet each other to become a team.
00:38:28.000 --> 00:38:34.000
What I think that was so important. So there were over 150 rehearsals.
00:38:34.000 --> 00:38:42.000
Over 150 rehearsals so that everybody knew what was going to do. And then I gave them some other key points around it.
00:38:42.000 --> 00:38:46.000
Saying, I want you to be engaging, so make sure you don't talk the whole 60 minutes. I want you to Engage the audience or ask for questions.
00:38:46.000 --> 00:38:49.000
Yeah.
00:38:49.000 --> 00:38:56.000
Because we read it in 100% meetings. There were no webinars, Mark. No webinars, all meetings.
00:38:56.000 --> 00:39:03.000
So that people could turn on the camera if they want to. They could turn on their mic if they want to ask a question and they could chat, right?
00:39:03.000 --> 00:39:15.000
And so all these things led to engagement where I think what was really important is that Any person could get an answer to their training question in the way they wanted to.
00:39:15.000 --> 00:39:23.000
I'll say that again in the way they wanted to. I'm going to go back to the cultures, Mark, which is like, you know, like let's take Asian Chinese culture.
00:39:23.000 --> 00:39:40.000
You can't bring all your Western culture practices to the East and think you're going to get accepted, right? Sometimes you have to learn how to live in somebody else's culture if you really want to be warmly received. And so I think that was kind of like the important parts around that.
00:39:40.000 --> 00:39:55.000
And so then as the conference went along, what was great, even though the days were kind of long, it was a six hour day, every session did one of my principles, it's called the six-step engage method. And the last E stands for
00:39:55.000 --> 00:40:07.000
End on a high note. And this came from product market research, Mark, that said that in a 60-minute demo, if you can end with some kind of high note with your product, let's say it was cereal or a toy or something or another.
00:40:07.000 --> 00:40:14.000
That people were more likely to buy. And I think virtual is the same way, that if you end on a high note.
00:40:14.000 --> 00:40:22.000
Which could be a recap. It could be like a poem. It could be a video, something that's going to leave you on a high note about your material.
00:40:22.000 --> 00:40:32.000
Like Mark could tell a story about somebody who got a reality-focused dynamic solution as a high note to say, when I applied Mark's stuff, I got a high note.
00:40:32.000 --> 00:40:36.000
And the key to that was that when people are left on a high note.
00:40:36.000 --> 00:40:44.000
And now they got to log off and log on to another session. They have enough energy. They have enough ability and interest and engagement to say.
00:40:44.000 --> 00:40:59.000
I want to know what comes next. And so that's how we did it through four or five days of virtual like this is that We left people on high notes, giving them enough energy instead of Zoom fatigue to go on to the next session
00:40:59.000 --> 00:41:01.000
And be inspired again. So those were some of the behind the scenes things that we did, Mark.
00:41:01.000 --> 00:41:12.000
Yes. That is amazing, John. All the things that you're talking about and for people to ask questions be able to be reached and heard like that.
00:41:12.000 --> 00:41:19.000
Now, one thing I think I read also is you had Six different languages?
00:41:19.000 --> 00:41:20.000
And…
00:41:20.000 --> 00:41:30.000
Oh, in another meeting, in another meeting that is sponsored by the government We not only had six different languages, things like Vietnamese, Chinese, Amharic.
00:41:30.000 --> 00:41:42.000
Somali, Spanish. We also had sign language interpreters And we had live captioners, which is technically another language.
00:41:42.000 --> 00:41:45.000
And so all of them have these features built into Zoom.
00:41:45.000 --> 00:41:56.000
And I can tell you, Mark, if you've never seen a meeting like this, you know, like when we see the UN, And you see all these people from different countries and they have headphones and they're listening to speakers, but in their own language.
00:41:56.000 --> 00:41:57.000
Mm-hmm.
00:41:57.000 --> 00:42:13.000
You can do that on Zoom. And with multiple languages. So what we do is we assign somebody to interpret for that language They hear Mark speak. They interpret it, let's say in the Chinese, right? And I can select a channel that says, I would like to listen to the Chinese interpretation.
00:42:13.000 --> 00:42:18.000
So I have set up meetings like this. They were very complicated in the beginning.
00:42:18.000 --> 00:42:27.000
But when you do it. You can achieve another level of accessibility.
00:42:27.000 --> 00:42:38.000
So that now you technically could have all these other countries who speak these other languages into your meeting mark For a fraction of the cost that it would to be to fly them in and do it in person.
00:42:38.000 --> 00:42:53.000
It is. And it's amazing. And now, like you said, Zoom does that Google does that. When I was in mexico A lot of my talking, a lot of my conversations with, for example, my housekeeper She had a smartphone. I had a smartphone
00:42:53.000 --> 00:42:54.000
Oh, yeah, yeah.
00:42:54.000 --> 00:43:00.000
We would google translate And a lot of times we would laugh. I think you mentioned some of this earlier.
00:43:00.000 --> 00:43:05.000
Some of the things that I would say in English and translated it to Spanish.
00:43:05.000 --> 00:43:09.000
That translation was not translation was not the way she knew Spanish.
00:43:09.000 --> 00:43:22.000
And she would laugh about it. She'd say something back to me and I'd point that out. And we would spend Easy, 30 minutes a lot of times. You just sit there and And talk back and forth using Google Translate. It's amazing. And then like you said, Zoom does that
00:43:22.000 --> 00:43:26.000
Yes.
00:43:26.000 --> 00:43:34.000
There is no reason for us anymore to have any kind of communication barriers that don't come within ourselves.
00:43:34.000 --> 00:43:43.000
Well, I got to tell you, my best story was um Did you know that Turkey has two international airports.
00:43:43.000 --> 00:43:44.000
Okay.
00:43:44.000 --> 00:43:51.000
And I only found this out flying home from Taiwan one time because I ended up flying to one Turkey airport and then going, where's my gate?
00:43:51.000 --> 00:44:05.000
And this number doesn't exist. I'm like, I have no idea. And they go, oh, you're leaving. I think it's Istanbul. Istanbul has two international airports.
00:44:05.000 --> 00:44:06.000
No way.
00:44:06.000 --> 00:44:15.000
Since you've got to go 45 minutes cab ride to this other… So me, a French person, yeah, me, a French person, and somebody from Istanbul and an Italian decide to like, hey, let's all share a cab.
00:44:15.000 --> 00:44:22.000
And we started using Google Translate in four different languages And we had a full-blown conversation.
00:44:22.000 --> 00:44:30.000
And that's how it's gotten better. It's certainly gotten better. But I do want to share this tip, Mark.
00:44:30.000 --> 00:44:31.000
I do.
00:44:31.000 --> 00:44:43.000
So, Mark, I think you use PowerPoint. Isn't that correct? Yeah. All of you who are listening who are using PowerPoint, did you know there's a feature that you can speak in a number of languages and have it interpret and put captions in another language right on your slides.
00:44:43.000 --> 00:44:44.000
So it could just use English, which is an accessibility thing like watching Netflix with captions.
00:44:44.000 --> 00:44:49.000
Wow.
00:44:49.000 --> 00:44:55.000
Or I've seen it take… A language I have no idea. Let's take Arabic, right?
00:44:55.000 --> 00:45:04.000
And I speak English. And it interprets Arabic. And I once spoke to an Arabic audience and turned this on, even though they had English as a second language.
00:45:04.000 --> 00:45:07.000
The Arabic was an aid to them to be more engaging so they could understand the nuances of what I was trying to say.
00:45:07.000 --> 00:45:12.000
Sure.
00:45:12.000 --> 00:45:16.000
And they said it was 90 to 95% correct. That's a feature for you that's You already paid for it. It doesn't cost anything extra.
00:45:16.000 --> 00:45:28.000
That is excellent. Okay, now, John, help me. That's just for the words on my slides or is that… That's not for what I'm talking like right now.
00:45:28.000 --> 00:45:31.000
Yeah, so like you know how you shared your slides in the beginning of the program?
00:45:31.000 --> 00:45:32.000
Right?
00:45:32.000 --> 00:45:40.000
You could have a line that would be interpreting what you were saying in the opening comments in another language.
00:45:40.000 --> 00:45:45.000
Oh, yeah, John. I'm going to look that up. That would be wonderful.
00:45:45.000 --> 00:45:46.000
Yeah.
00:45:46.000 --> 00:45:52.000
That just to give that opportunity. We have so much to give each other.
00:45:52.000 --> 00:45:57.000
In so many ways. And I mean, everybody. Everybody on this call, everybody that listens to this call.
00:45:57.000 --> 00:46:04.000
Everybody, those 300,000 people As you talk are you talking your circle. We have so much to give each other.
00:46:04.000 --> 00:46:06.000
Yes.
00:46:06.000 --> 00:46:11.000
In so many ways and just touching things like that. There is no reason anymore.
00:46:11.000 --> 00:46:20.000
That we don't have clear, that we do not have clear communication and just about communication and just about Every way possible. So I will look that up.
00:46:20.000 --> 00:46:23.000
Come back next week. We'll see if I can have that up and running.
00:46:23.000 --> 00:46:29.000
That would be, I'm serious. It's one of those things to… Some people say, why?
00:46:29.000 --> 00:46:34.000
I say, why not? Why not?
00:46:34.000 --> 00:46:35.000
It's…
00:46:35.000 --> 00:46:47.000
Yeah. Mark, I think this actually I think this goes back to a part about why you said somebody, why do so many people have challenges achieving something. And I kind of sometimes think it's um It is a passion problem. And what I mean by that, it's like.
00:46:47.000 --> 00:46:58.000
You have to really want it. Like, for instance, I went down this, I am truly honestly Very passionate about engagement, whatever the platform is.
00:46:58.000 --> 00:47:07.000
And if you see me, you know, like I was producing this program, if you watch a lot of AV producers, they're like on their phones playing bejeweled after the program starts.
00:47:07.000 --> 00:47:16.000
Not this guy. I'm involved in the program saying, what can I do to make this program more engaging for everybody in the room, even though I'm the guy in the back of the room?
00:47:16.000 --> 00:47:24.000
And I go back to this engagement piece saying that If you really want something, you will find the solution.
00:47:24.000 --> 00:47:25.000
That's right.
00:47:25.000 --> 00:47:36.000
And I think that's that if you really want to fix a problem You have to ask yourself, if you're avoiding the problem, what I would come back to as your coach, I would say you really don't want what you said you wanted. You want something else. You want comfort.
00:47:36.000 --> 00:47:41.000
You want entertainment, you want to be relaxed. That's fine. Just admit that.
00:47:41.000 --> 00:47:46.000
But don't say, I want a Ferrari, right? And then lay on your couch.
00:47:46.000 --> 00:47:47.000
That is so well said. And that's what I bring up so many times.
00:47:47.000 --> 00:47:51.000
Those two things don't go together.
00:47:51.000 --> 00:47:53.000
But especially in relationships. And again, as I talk about from the bedroom to the boardroom and every room in between.
00:47:53.000 --> 00:47:58.000
Oh.
00:47:58.000 --> 00:48:04.000
It's a situation of being able to show what you want.
00:48:04.000 --> 00:48:08.000
Words don't mean anything. We hear them all the time.
00:48:08.000 --> 00:48:13.000
It's, oh, I want this and here's what you want. Here, I love you. Just whatever.
00:48:13.000 --> 00:48:18.000
And if you don't show it. It's not there.
00:48:18.000 --> 00:48:25.000
If you just appear that's not good enough. You've got to be able to say, as you just mentioned.
00:48:25.000 --> 00:48:29.000
I want a Ferrari. But I don't want to work for it.
00:48:29.000 --> 00:48:33.000
I want a relationship, but I don't want to show my love.
00:48:33.000 --> 00:48:34.000
That doesn't work. If you own a Ferrari, you got to work for it.
00:48:34.000 --> 00:48:38.000
Right.
00:48:38.000 --> 00:48:39.000
Well, Mark, oh, go ahead, Mark. Oh, he's just going to share too?
00:48:39.000 --> 00:48:43.000
If you want… Go ahead. I was just…
00:48:43.000 --> 00:48:49.000
Two of my latest producers came from the Gottman Institute. Have you heard of John Gottman?
00:48:49.000 --> 00:48:53.000
Yes, I'll do a John Gottman. I did not know about the Gottman Institute, but I do know John Gottman.
00:48:53.000 --> 00:49:04.000
So Godmans have done the most research on relationships, right? And Mark is saying you got to work at these relationships. What their research says It's the smallest things.
00:49:04.000 --> 00:49:13.000
It's like you giving a cup of coffee to your significant other in the morning is the marker of whether you'll stay married or get divorced.
00:49:13.000 --> 00:49:22.000
So again, working at it means discovering the little things that your partner likes and doing them for them.
00:49:22.000 --> 00:49:28.000
And that's one of the top ways their research says how to have a successful relationship.
00:49:28.000 --> 00:49:36.000
And that's part of what I love about the people that work in this. But what I want to take out of there is working at it.
00:49:36.000 --> 00:49:37.000
Yeah.
00:49:37.000 --> 00:49:58.000
It's not that hard. This is not rocket science. As we talked earlier, it's the people who are finding wrong. We have learned to look for wrong. We walk into a meeting room. We walk into we get on to the internet. Oh, what's my speed? What's this? What's wrong? You know, I didn't take the trash out this morning.
00:49:58.000 --> 00:50:04.000
Get over those things. Get into what's right. And there is so much here.
00:50:04.000 --> 00:50:18.000
Relationships are not difficult. Unless we make them difficult.
00:50:18.000 --> 00:50:19.000
Wow.
00:50:19.000 --> 00:50:25.000
Markey, you'll remind me too, is that, so you tossed earlier that I've trained, actually it's now about 20 different producers And the hidden part after trading 20 producers is that one of the hidden skills I have to teach people
00:50:25.000 --> 00:50:38.000
Is how to remain calm when everything is breaking. I'll say that again. How to remain calm when everything is breaking. As a producer, number one, it is a high pressure stress job.
00:50:38.000 --> 00:50:50.000
Because it is a real-time job. If you miss a queue, right, you miss something Let's just pretend like Renee doesn't share her slides in time for Mark. He's just sitting there on air.
00:50:50.000 --> 00:50:59.000
Sitting around. And so it's so important. And so one of the key parts, though, is that it may not be the producer's fault. Sometimes they do something and they find a tech piece.
00:50:59.000 --> 00:51:04.000
But the key skill is how do you stay calm?
00:51:04.000 --> 00:51:12.000
When there's a lot of pressure And then how do I decide? What I tell people is fix one problem at a time.
00:51:12.000 --> 00:51:16.000
You can't fix all 20 problems at a time. Just separate it out, solve one at a time.
00:51:16.000 --> 00:51:18.000
Not at the same time. Mm-hmm.
00:51:18.000 --> 00:51:23.000
Yeah, just do one at a time. And usually by the time you do that, you're there.
00:51:23.000 --> 00:51:38.000
And the challenge is, Mark. Most people do not know how to stay calm In fact, virtual meetings Producing virtual meetings brought many people to literal tears, Mark. Literal tears. Men, women.
00:51:38.000 --> 00:51:46.000
Aliens, female, whatever. Because it is difficult. And when it all goes wrong, it all goes wrong.
00:51:46.000 --> 00:51:47.000
Oh, my God.
00:51:47.000 --> 00:52:00.000
Right. All at once. There are still ways to remain calm inside of that, but I thought that was the most interesting experience of training 20 producers is teaching them how do you stay calm?
00:52:00.000 --> 00:52:03.000
In the midst of chaos.
00:52:03.000 --> 00:52:14.000
That is so true. And any time in our lives and This is one of those situations, even when you have things go wrong in your family.
00:52:14.000 --> 00:52:15.000
People… Right. People go crazy.
00:52:15.000 --> 00:52:19.000
Especially in your family.
00:52:19.000 --> 00:52:32.000
Probably not the best term I just used there but the people just don't know how to handle it when the best thing to do is to think about it and not be upset, not get not to have that anger.
00:52:32.000 --> 00:52:40.000
Because those actions don't get effective results. That's what anger is all about. Action is not getting effective results.
00:52:40.000 --> 00:52:46.000
Not gaining effective results. So anytime that that happens, we're not doing anyone any good.
00:52:46.000 --> 00:52:52.000
So like you're saying, John, if we don't get upset. If we handle the situation.
00:52:52.000 --> 00:52:58.000
And you and I talk about the same thing. I'm speaking at the New Orleans Going to New Orleans Project Management Institute.
00:52:58.000 --> 00:52:59.000
On the 21st of this month. And that's what's about is agile, breaking things down to the minimum viable product or service.
00:52:59.000 --> 00:53:05.000
Yes.
00:53:05.000 --> 00:53:06.000
And if we could do that, that's also what I teach in my relationships.
00:53:06.000 --> 00:53:08.000
Yes.
00:53:08.000 --> 00:53:17.000
If we can do that, like you're saying. We rid ourselves.
00:53:17.000 --> 00:53:18.000
Yeah.
00:53:18.000 --> 00:53:24.000
Of all the issues. Of course, honesty comes in, but it's one of those situations that we can break it down and make it work.
00:53:24.000 --> 00:53:33.000
Without it being difficult, right?
00:53:33.000 --> 00:53:34.000
I'm sorry.
00:53:34.000 --> 00:53:44.000
Yeah, Mark, you know, when they say common sense is uncommon My mom passed away in 2018 and why I'm sharing, thank you. And why I'm sharing this story is because the doctors and the nurses said something. I'm the last of five kids. And they said something to us five kids
00:53:44.000 --> 00:53:49.000
That I didn't expect to hear. And for us as parents, anyone who's a parent listening to this, right.
00:53:49.000 --> 00:53:52.000
This is what you hope your kids will say one day.
00:53:52.000 --> 00:54:01.000
Is that these doctors and nurses came and they told us, they said, we just want to compliment you five brothers and sisters or, you know.
00:54:01.000 --> 00:54:17.000
Sons and daughters of my mom hannah chen It's like because we actually really appreciate how you've been making decisions for your mom in those final days. Those are tough decisions, right? There's not sometimes never a good or right answer
00:54:17.000 --> 00:54:30.000
And so, uh. What they saw, though, is the five of us would talk we would all get a chance to chime in of what we thought. And then the five of us would figure out to agree. And even if we disagreed.
00:54:30.000 --> 00:54:34.000
There would be some point where we'd agree to at least go along.
00:54:34.000 --> 00:54:46.000
Right. And they said that is so uncommon in this process When a lot of parents are close to the end of their life and they said, most of them fight is what they said.
00:54:46.000 --> 00:55:08.000
Most of them fight over money or emotions or love or who likes you best or who's getting the house. They're dying for God's sakes, right? But that is the reality, Mark. They said 90 plus percent of the people who are dealing with a crisis in their family are focusing on the wrong thing.
00:55:08.000 --> 00:55:09.000
It's your fault.
00:55:09.000 --> 00:55:14.000
Too many times we wanted to point fingers. Exactly. And I need, I deserve this because you You did this. And I've got an article. If you go up to my blog.
00:55:14.000 --> 00:55:17.000
Oh, yeah. 20 years ago. Yeah, yeah.
00:55:17.000 --> 00:55:32.000
Oh, it says, get the you out of here. Get the… You out of here? Sometimes they don't use that word you, but get the heck out of here but That's it. Let's get the you out of the conversation. Don't just say you too much.
00:55:32.000 --> 00:55:41.000
What about me? What about the me when we're talking? Think about ourselves first. John, we need to get another program and talk about these things. We're getting a little bit out of the virtual process here.
00:55:41.000 --> 00:55:44.000
But I'm loving having this conversation with you. But let's go back to virtual. We only have about four more minutes.
00:55:44.000 --> 00:55:47.000
Thank you, Mark. Sure.
00:55:47.000 --> 00:55:56.000
Let me ask this. What's exciting you the most? About the future of what you're doing, about the virtual And the hybrid engagements.
00:55:56.000 --> 00:56:08.000
Going forward.
00:56:08.000 --> 00:56:09.000
Congratulations.
00:56:09.000 --> 00:56:15.000
Well, what I love right now, Mark, is too, is you know that I'm a member of National Speakers Association and Last year, I earned my CSP, which is known as the Certified Speaking Professional. Thank you. I'm one of 400 active speakers in the world.
00:56:15.000 --> 00:56:24.000
What I'm most excited about is that even some of the amazing Hall of Famers, let me just tell you, these people I respect immensely.
00:56:24.000 --> 00:56:46.000
Sometimes don't know what to do in speaking in hybrid. So that's kind of my new mission is that I am really looking at how can we bring that next level of education? And I understand, it's not that I blame them. I'm saying that some of them just didn't have experience. Some of them don't have a desire either, Mark. And they're the people who are never going to solve it. And that's okay.
00:56:46.000 --> 00:56:50.000
They made a whole living on stage and they can still do that now.
00:56:50.000 --> 00:56:56.000
But those who want to. To learn how to communicate in a new country known as hybrid.
00:56:56.000 --> 00:56:59.000
I want to show the way. And it's a mix of what I Thank you. It's a mix of technology and technique.
00:56:59.000 --> 00:57:03.000
That's beautiful.
00:57:03.000 --> 00:57:08.000
And what I mean is some speakers right now don't even know what technology to ask for.
00:57:08.000 --> 00:57:09.000
To be engaging in hybrid. Right. And then the second
00:57:09.000 --> 00:57:19.000
All right. Well, yeah, but you have, I'm sorry to interrupt you here just quickly, but like you asked me about something on Google earlier. How many times do we receive every day something new from Google?
00:57:19.000 --> 00:57:23.000
How many pieces of software out there? How can we keep up?
00:57:23.000 --> 00:57:26.000
With all the ways there are to do something online in technology.
00:57:26.000 --> 00:57:34.000
Same thing. It's like passion. It's like I personally keep up with every update of zoom Because it's the platform I chose.
00:57:34.000 --> 00:57:44.000
Wow. Huh?
00:57:44.000 --> 00:57:51.000
Beautiful.
00:57:51.000 --> 00:57:52.000
It's… Wow.
00:57:52.000 --> 00:57:58.000
I actually subscribe to the notes and I look through that and then I communicate it to my other people And so that one of the ways to learn Well, that stuff is to teach it because now you like you have to do it, Mark. I can't ignore it. They look to me for that guidance to show them the way about new features that they didn't know about.
00:57:58.000 --> 00:57:59.000
And so… Yeah, sure.
00:57:59.000 --> 00:58:08.000
And see, I turned to Renee. Because that's too much. I didn't want to talk to him this morning about AI and ML.
00:58:08.000 --> 00:58:16.000
Machine language. Uh-uh. I'm not… doing that anymore. I've got to look to someone else to do that. I don't know how you keep up with all that.
00:58:16.000 --> 00:58:24.000
And do your speaking and all your meetings, John. You amaze me more every day. That is amazing in itself.
00:58:24.000 --> 00:58:25.000
But let me ask you one more question and then we'll go to close.
00:58:25.000 --> 00:58:28.000
Thank you, Mark.
00:58:28.000 --> 00:58:39.000
How can small organizations with limited still create those positive powerful virtual meetings that you're talking about.
00:58:39.000 --> 00:58:45.000
Yeah, I think there's two ways number one is You got to find somebody who's going to be a champion for it.
00:58:45.000 --> 00:58:49.000
Whether it's you or if you're not the technical person. Find somebody else.
00:58:49.000 --> 00:58:51.000
Excuse me.
00:58:51.000 --> 00:58:56.000
Who has a desire or who can help you in saying, I want to make our meetings more engaging, but I don't know how.
00:58:56.000 --> 00:59:09.000
And, you know, empower them to do so. You know, there's lots of different ways. You know, that's where we end up writing the book was for managers because 80% of all the virtual meetings are 25 people or less, Mark.
00:59:09.000 --> 00:59:16.000
You know, that's one of them. And the second one is, you know, we can actually meet up. You can go to engagingviralmeetings.com slash meet.
00:59:16.000 --> 00:59:25.000
And this is the other part is that I'll give 30 minutes of help to anybody in the world, Mark. It's one of the ways that people get a chance to meet me.
00:59:25.000 --> 00:59:39.000
And I have solved numerous problems. Here's a great one. A library was in pandemic and they were just having a horrible work environment and A person called me up for this 30 minutes and described this. And I just said, let's just change one thing in your meeting.
00:59:39.000 --> 00:59:46.000
All I want you to do is that my first principle in E is engage and interact with every attendee before the end of the meeting.
00:59:46.000 --> 00:59:52.000
And all they did was just at the beginning of the meeting, have everyone check in and say, how are you doing? Remember, it's the pandemic.
00:59:52.000 --> 01:00:01.000
Everyone is doing it. And just go around and have everyone say that before you start work. This is a concept known as Connection before content. Connection before content.
01:00:01.000 --> 01:00:03.000
Connection before content.
01:00:03.000 --> 01:00:14.000
And they said, the number one thing is not only was that meeting better, but all the work they got done during that day was better than anything else that has happened since pandemic. So that's what I would say, Mark.
01:00:14.000 --> 01:00:18.000
Great. That's awesome, John. I'm sorry, we're running right on time right now.
01:00:18.000 --> 01:00:23.000
Thank you so much for being here. It's always awesome. I just enjoy talking to you as we do talk elsewhere.
01:00:23.000 --> 01:00:26.000
But thank you so much. I hope I can't get you back on here.
01:00:26.000 --> 01:00:32.000
October, November, let's talk about some more things with virtual. Let's make things happen.
01:00:32.000 --> 01:00:37.000
Oh, can I ask you one more time to give your… domain and how they can get in contact with you.
01:00:37.000 --> 01:00:49.000
Yeah, it's all one word, engaging virtualmeetings.com. Again, engagingvirtualmeetings.com. My website's there and lots of beautiful resources are there for you too, Mark.
01:00:49.000 --> 01:00:54.000
Great, John. I appreciate it. Appreciate you so much. Because as you know, and hope everybody knows.
01:00:54.000 --> 01:00:59.000
What I do, I build bridges. I build the real bridges, bridges between people.
01:00:59.000 --> 01:01:07.000
Building unity. And I hope you can come And work with me. Go to MarkEntrickin.com, realityfocus.com.
01:01:07.000 --> 01:01:19.000
Or call me at 303-362-8733, which is 303 Focused. Reality focus. Let's get together soon. John, again, thank you so much. I appreciate it.
01:01:19.000 --> 01:01:20.000
We'll talk soon. Thank you, everyone. Hope to see you next week. Cheers.
01:01:20.000 --> 01:01:27.000
Thank you, Mark. Cheers.
